Privacy Policy Citibet88 – Malaysia Member Data Protection

To provide you with a secure, seamless, and personalised experience, citibet88 collects certain categories of information when you interact with our platform. The types of data we collect are as follows:

Citibet88 collects your personal information through several different channels depending on how you interact with our platform:

2.1 Information You Provide Directly

This includes all information you provide during account registration, the identity verification (KYC) process, deposit or withdrawal applications, and communications with our customer support team. This data is collected consciously and voluntarily by you.

2.2 Automatically Collected Information

When you visit or use the citibet88 platform — whether via the website or mobile app — our systems automatically record certain technical information to ensure platform security and performance. This includes IP address, device information, login sessions, and general usage patterns.

2.3 Information from Trusted External Sources

In the context of KYC verification and fraud prevention, citibet88 may verify the information you provide against trusted third-party databases such as approved credit bureaus and identity verification agencies. This is done solely for security and legal compliance purposes.

Citibet88 uses your personal data responsibly and only for the following clearly defined purposes:

• Account Management: Creating, maintaining and securing your user account, including identity verification and login.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions you carry out on the platform.
• Security & Fraud Prevention: Detecting, investigating, and preventing fraudulent activity, money laundering, or unauthorized access to your account.
• Customer Support: Responding to inquiries, resolving disputes, and assisting you with any account or game-related issues.
• Service-Related Communications: Sending important notices related to your account, changes to terms, system updates, and security information.
• Platform Improvements: Analyzing usage patterns to improve platform performance, design, and overall user experience.
• Legal Compliance: Fulfilling legal obligations, regulatory requirements and directions from relevant authorities.
• Marketing Communications (with consent): Sending promotional information, bonus offers, and platform updates — only to members who have opted in to receive such communications.

Citibet88 will not use your data for any purpose outside the list above without first obtaining your renewed consent.

Citibet88 understands that your trust depends on confidence that your data will not be misused. We do not sell, rent, or share your personal data with third parties for marketing purposes. However, in certain limited situations, we may share information with the following parties:

4.1 Approved Service Providers

We work with carefully selected third-party service providers to support platform operations — including payment processors, cloud service providers, and identity verification companies. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.

4.2 Legal Requirements and Authorities

Citibet88 will disclose required information to government authorities, law enforcement bodies, or courts when mandated to do so by Malaysian law, court order, or in support of a legitimate financial crime investigation.

Citibet88 retains your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Our general data retention principles are as follows:

• Active Account Data: Retained for the duration your account is active and for 7 years after account closure to comply with financial record-keeping requirements under Malaysian law.
• Transaction Records: Retained for a minimum of 7 years in accordance with the Companies Act and applicable anti-money laundering (AML) regulations.
• Security Logs: Retained for 12 months for security analysis and incident investigation purposes.
• Communication Data: Emails and support chat records are retained for 3 years for reference and dispute resolution purposes.
• Marketing Data: Retained until you withdraw consent or request data deletion.

Once the retention period expires, your data will be securely deleted or anonymized using established procedures so that it can no longer be associated with you.

Under Malaysia's Personal Data Protection Act (PDPA) 2010 and citibet88's internal policies, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of all personal data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate, incomplete, or outdated data at any time.
• Right to Erasure: You may request deletion of your personal data under certain circumstances, subject to legal obligations that prevent immediate removal.
• Right to Withdraw Consent: You may withdraw consent for data processing at any time, particularly for marketing communications.
• Right to Object: You have the right to object to the processing of your data for any direct marketing purposes.
• Right to Data Portability: You may request that your data be delivered in a machine-readable format to you or a third party of your choice.

Citibet88 uses cookies and similar tracking technologies to enhance the user experience and ensure smooth platform functionality. The types of cookies we use are as follows:

7.1 Necessary Cookies

These cookies are essential for core platform functions such as login session management and security. You cannot disable these cookies as doing so will directly affect platform functionality.

7.2 Performance Cookies

These cookies help us understand how members use the platform by collecting usage statistics that do not personally identify individuals. This information is used to improve platform performance and design.

7.3 Functional Cookies

These cookies allow the platform to remember your preferences such as language, display settings and game preferences, providing a more personalised experience on every visit.

Citibet88 continuously invests in high-grade security infrastructure to protect your personal data from unauthorised access, loss, alteration, or disclosure. The technical and organisational security measures we employ include:

• End-to-end encryption using TLS 1.3 and SSL 256-bit protocols for all data transmissions.
• Role-based access control (RBAC) ensuring that only authorised staff can access sensitive data.
• Real-time security monitoring with active threat detection and response systems operating around the clock.
• Periodic penetration testing conducted by certified independent security experts.
• Automated daily data backups to secure data centers at separate locations for disaster recovery purposes.
• Mandatory cybersecurity training for all citibet88 staff with access to data systems.

While we take all reasonable steps to protect your data, no security system can guarantee absolute protection. In the event of a data breach, citibet88 is committed to notifying affected members within the timeframe required by law.

The citibet88 platform may contain links to third-party websites or services in certain contexts. It is important to understand that our privacy policy does not apply to those third-party websites.

Citibet88 has no control over the content, privacy policies, or security practices of any third-party websites. We strongly encourage you to read and understand the privacy policy of every website you visit, especially before providing any personal information to them.

Citibet88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technological developments. Our amendment notification procedure is as follows:

• Material amendments will be communicated via email to all registered members at least 14 days before taking effect.
• Amendment notices will be prominently displayed on the platform's homepage and account page.
• The date of the latest update will always be displayed at the top of this document.
• Continued use of the platform after an amendment's effective date constitutes your acceptance of the latest version of the Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:

• Privacy Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the corner of the platform.
• Response Time: We aim to respond to all privacy-related enquiries within 3 business days.