Terms and Conditions Citibet88 – Complete Guide for Members

By accessing, registering for, or using any part of the citibet88 platform — whether via website, mobile app, or any other medium — you hereby agree to be fully bound by all terms and conditions set out in this document.

If you disagree with any part of these terms, you are advised not to use the citibet88 platform and to close your account if you have already registered. Continued use of the platform following any amendment to the terms constitutes full acceptance of the latest version of those terms.

These terms should be read together with the citibet88 Privacy Policy and Responsible Gaming Policy, all of which form the entire agreement between you and our platform.

To use the citibet88 platform, you must meet all of the following eligibility requirements at all times:

• At least 18 years old on the date of registration and at all times during use of the platform.
• Not appearing on any self-exclusion list issued by any relevant regulatory body.
• Registering on your own behalf only and not on behalf of any other individual or entity.
• Not using the platform for any illegal, fraudulent, or money laundering purposes.
• Not residing in any region or territory where online gaming is strictly prohibited by local law.

Each user is only allowed to hold one active account only within the citibet88 system. Registering multiple accounts — whether using different names, email addresses, phone numbers, or payment details — is strictly prohibited and may result in immediate termination of all associated accounts.

3.1 Registration Information

You are required to provide accurate, complete and up-to-date information during registration. False or misleading information provided at registration may result in immediate account suspension. citibet88 reserves the right to request identity verification (KYC) at any time to confirm the accuracy of the information provided.

3.2 Account Security

You are solely responsible for all activity that occurs in your account. Keep your password secure and never share your login credentials with anyone. If you suspect your account has been accessed without authorisation, please contact the citibet88 support team immediately.

4.1 Deposits

All deposits to citibet88 accounts are processed instantly and credited to your account within minutes. The minimum deposit is RM 30 with no maximum limit for standard deposits. citibet88 accepts a wide range of local Malaysian payment methods, including online bank transfers, e-wallets, and debit cards.

• Deposits may only be made from a bank account or digital wallet registered in the same member's name.
• Third-party deposits are not permitted and will be returned.
• Any transaction fees charged by the bank are the member's responsibility.

4.2 Withdrawals

Withdrawals are processed within 5 minutes once all requirements are met. The destination bank account must be in the same name as your citibet88 account. citibet88 does not process withdrawals to third-party accounts under any circumstances.

• Minimum withdrawal amount: RM 50 per transaction.
• The maximum daily withdrawal limit depends on the member's account level.
• Identity verification (KYC) must be completed before the first withdrawal is permitted.
• Citibet88 reserves the right to request supporting documents for large withdrawal amounts.

Citibet88 offers a variety of bonuses and promotions to its members from time to time. All bonus offers are subject to specific conditions stated in each respective offer. General bonus terms are as follows:

5.1 Wagering Requirements (Rollover)

Every bonus received is subject to a minimum wagering requirement before funds can be withdrawn. The wagering ratio varies by bonus type and will be clearly stated in each offer. For example, a bonus with a 10x wagering requirement means you must place bets equal to 10 times the bonus amount before a withdrawal is permitted.

5.2 Bonus Eligibility Requirements

• Bonuses may only be claimed once per offer unless otherwise stated.
• Using more than one account to claim the same bonus constitutes bonus abuse and will result in account termination.
• Citibet88 reserves the right to cancel bonuses and any winnings derived from them if the applicable conditions are not met.
• Bonuses are non-transferable to other members and cannot be directly exchanged for cash.

All games offered at citibet88 must be played in accordance with the established rules. Each game has its own rules, betting limits, and payout structure. It is the member's responsibility to understand the rules of each game before playing.

6.1 RNG & Game Fairness

All games use a Random Number Generator (RNG) system that has been independently tested and certified by recognised third-party audit bodies. This ensures every game outcome is truly random and cannot be manipulated by any party, including citibet88 itself.

6.2 Technical Failures

In the event of a technical failure or system disruption during a game session, citibet88 reserves the right to void the affected round and return the bet to the member's account. Winnings recorded as a result of a technical failure or system bug will not be honoured.

Citibet88 is committed to providing a safe, comfortable and respectful gaming environment for all members. The following behaviours are strictly prohibited and may result in disciplinary action including account suspension:

• Use of automation software or scripts to assist with gameplay or placing bets.
• Colluding with other members to cheat in any game.
• Attempting to exploit bugs or vulnerabilities in the platform's system.
• Abusive, offensive or threatening language or behaviour in live chat or any other communication channel.
• Submitting false claims or providing misleading information to the support team.
• Any form of money laundering or illegal financial activity.

Citibet88 takes member privacy very seriously. All personal data collected during registration and use of the platform is protected by 256-bit SSL encryption and stored in accordance with international data security standards.

By registering at citibet88, you agree that your information may be used for the following purposes:

• Management and maintenance of your account.
• Processing of financial transactions.
• Identity verification and KYC compliance.
• Platform communications, promotions, and service updates.
• Fraud detection and prevention.

Citibet88 will not sell, transfer or disclose your personal data to third parties without your consent, except where required by law or court order. For more information, please refer to Privacy Policy our complete.

Citibet88 reserves the right to suspend or close any member's account at any time if there is evidence or reasonable suspicion that the member has violated any part of these terms. In such situations:

• Members will be notified via their registered email within a reasonable timeframe.
• Balances in accounts involved in fraud may be withheld while an investigation is conducted.
• Legitimate balances (unrelated to suspicious activity) will be returned once the investigation is concluded.

9.1 Account Closure at Member's Request

Members who wish to close their own account may do so by contacting the citibet88 support team. Any remaining balance will be processed for withdrawal once all conditions are met. Accounts closed at a member's request may be reopened subject to review by the citibet88 team.

Citibet88 provides its platform "as is" and makes no guarantee that the service will always be free from interruptions or technical errors. To the extent permitted by applicable law, citibet88 shall not be liable for:

• Losses or damages arising from technical disruptions beyond citibet88's control.
• Losses arising from valid game outcomes correctly processed by the system.
• Losses resulting from unauthorised access to your account due to your own negligence.
• Any indirect, consequential, or special losses arising from use of the platform.

In all circumstances, citibet88's maximum liability to any member is limited to the actual account balance of the member concerned at the time of the relevant incident.

Citibet88 reserves the right to amend, update or replace any part of these terms and conditions at any time. Members will be notified of any material changes via email or a notice displayed on the website at least 7 days before the changes take effect, except in cases of emergency or urgent legal requirements.

Your continued use of the platform after the effective date of any amendment constitutes your acceptance of the revised terms. If you do not agree with the amendment, you must stop using the platform and close your account before the amendment's effective date.

If you have any enquiries, complaints, or feedback regarding these terms and conditions or the use of the citibet88 platform in general, our team is ready to assist you at any time.

• Support Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the platform.
• Response Time: Emails are answered within 24 hours; live chat within 5 minutes.

For formal complaints regarding game disputes or financial transactions, please include your account number, the date of the incident, and relevant transaction details to help expedite our investigation.